You get angry when you can. I choose NatWest. Anna’s new cheque book hasn’t arrived and I need it to pay her bills. I phoned their telephone line. ‘Put her on the line.’ ‘I can’t but I do have power of attorney.’ ‘It doesn’t show on my system ‘ The computer says naaah.
We used to have a savings account that paid higher interest but you could only access it by telephone. Anna stopped using the phone and so I tried to close the account. You could only lose it by telephone. ‘But she can’t use the telephone, that’s why we are closing it.’ In the end I got someone to pretend to be her.
‘Never give your number to anyone else.’ Chip and pin is helpful of course, because you can do just that, very useful if you have to represent someone in this automated world. Naaah.